Return & Refund Policy

1. Overview & Customer Satisfaction

At AgriMart, customer satisfaction and genuine agricultural quality are our highest priorities. We understand that agricultural inputs are critical to your farming success. If you encounter transit damage, product defects, or receive an incorrect item, our return and refund process is designed to resolve your issue swiftly and fairly.

2. Eligible Scenarios for Return or Replacement

You may request a free replacement or full refund under the following conditions:

• Transit Damage or Leakage: The outer parcel or product packaging is visibly damaged, crushed, punctured, or leaking upon arrival. You must notify us within 48 hours of delivery with photos of the damaged item and packaging.
• Incorrect Item Received: The product delivered does not match your order (e.g. wrong seed variety, different brand, or incorrect pack size). Must be reported within 48 hours of delivery with intact packaging.
• Manufacturing Defect in Equipment: Mechanical sprayers, electronic tools, or irrigation kits exhibiting manufacturer defects or non-functioning parts within 7 days of delivery.

3. Non-Returnable Agricultural Products

Due to biological safety standards, contamination risks, and seed viability considerations, the following items cannot be returned once delivered:

• Opened Seed Packets: Any seed packet with a broken, cut, or tampered manufacturer seal cannot be returned, as ambient humidity and handling degrade germination rates.
• Opened Biological Inputs: Unsealed bottles or containers of liquid bio-fertilizers, microbial inoculants, or bio-pesticides.
• Customized Mixes & Perishable Produce: Customized soil blends, perishable greens, or bulk grain orders after acceptance.

4. How to Request a Return or Replacement

1. Go to your AgriMart account under My Orders and select the item you wish to return, or contact our helpline via WhatsApp at +91 99760 75277 or email gururajagriclinic@gmail.com.
2. Provide your Order ID, clear photos or a short video showing the damage, batch number, and outer carton label.
3. Our support team will verify your claim within 24 business hours. If approved, we will schedule a reverse pickup from your address or authorize a direct replacement dispatch.

5. Refund Process & Timelines

• Prepaid Orders (UPI, Cards, Net Banking): Once the returned item is inspected or your return claim is approved, the refund will be initiated to your original payment method within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refunds for COD orders are credited immediately to your AgriMart Wallet balance, or transferred directly to your bank account via NEFT/UPI upon receipt of your bank account details.

6. Order Cancellation Policy

• You can cancel any order free of charge at any time before it has been dispatched from our warehouse directly via your account dashboard.
• If an order has already been dispatched, it cannot be canceled in transit and must follow the standard delivery and return procedure.

7. Contact & Assistance

For any return, exchange, or refund inquiries, our support team is available Monday to Saturday, 9:00 AM – 7:00 PM IST:

AgriMart Customer Care & Returns
28, PRADHEESH STREET, NAGAR PHASE 2, NOLAMBUR, CHENNAI-600095
Helpline: +91 99760 75277 | Email: gururajagriclinic@gmail.com